Google Reviews for Auto Repair Shops: Rating and Review Count Benchmarks
Sample: 2,466 reviewed auto repair shops · Data collected December 2024 to January 2025 · By Feedback Guru
The median auto repair shop in our sample has a 4.7-star Google rating and 141 reviews. These figures come from 2,466 US auto repair shops with at least one Google review, across 161 cities in 27 states, that Feedback Guru looked up through the Google Places API. Use them to see how your own rating and review count compare with other auto repair shops.
Key Numbers
Median Rating
4.7
average 4.62
Median Reviews
141
all industries: 117
Rated Below 4.0
4.0%
all industries: 9.6%
Sample Size
2,466
auto repair shops with 1+ review
- Half of auto repair shops are rated 4.7 or higher. A quarter are at 4.5 or lower, and a quarter at 4.8 or higher.
- 78.7% are rated 4.5 or higher, compared with 70.4% of all businesses in the sample.
- The typical auto repair shop has 141 reviews, more than the all-industry median of 117. The middle half have 67 to 300, and the top 10% have 577 or more.
- 7.8% have a perfect 5.0 rating, and 0.4% of operating auto repair shops we found had no reviews at all.
Auto Repair Shops vs All Businesses
All businesses = the full sample of 56,629 reviewed US businesses behind our Google review statistics.
| Measure | Auto Repair Shops | All businesses |
|---|---|---|
| Average rating | 4.62 | 4.56 |
| Median rating | 4.7 | 4.7 |
| 25th percentile rating | 4.5 | 4.4 |
| 75th percentile rating | 4.8 | 4.9 |
| Rated 4.5 or higher | 78.7% | 70.4% |
| Rated below 4.0 | 4.0% | 9.6% |
| Perfect 5.0 | 7.8% | 20.3% |
| Median number of reviews | 141 | 117 |
| 25th–75th percentile reviews | 67–300 | 34–392 |
| 90th percentile reviews | 577 | 1,093 |
| Businesses with no reviews | 0.4% | 1.7% |
How Auto Repair Shops Are Rated
Share of reviewed auto repair shops in each rating band, and how review counts are spread.
| Google rating | Auto Repair Shops | All |
|---|---|---|
| Below 3.5 | 1.1% | 3.9% |
| 3.5 to 3.9 | 3.0% | 5.7% |
| 4.0 to 4.4 | 17.3% | 20.0% |
| 4.5 to 4.7 | 36.2% | 24.9% |
| 4.8 to 5.0 | 42.5% | 45.5% |
| Number of reviews | Share | Avg rating |
|---|---|---|
| 1 to 9 | 3.5% | 4.48 |
| 10 to 49 | 14.2% | 4.63 |
| 50 to 199 | 44.8% | 4.62 |
| 200 to 999 | 35.2% | 4.62 |
| 1,000+ | 2.4% | 4.65 |
Average rating is shown only for bands with at least 30 businesses.
Where the Sample Comes From
The states with the most auto repair shops in the sample. This shows how the sample is spread, not where auto repair shops rate best: the sample leans toward the cities Feedback Guru has looked up, especially in Florida.
| State | Auto Repair Shops in sample | Share of sample |
|---|---|---|
| Florida | 728 | 29.5% |
| North Carolina | 184 | 7.5% |
| Texas | 165 | 6.7% |
| New York | 146 | 5.9% |
| Arizona | 139 | 5.6% |
What This Means for Your Business
- Compare yourself with other auto repair shops, not with 5.0. If you are below 4.7, you are in the lower half of auto repair shops in our sample; below 4.5, the bottom quarter.
- Aim for at least 141 reviews. That is the median for auto repair shops. Customers compare you with nearby competitors, so a review count well below the norm is a visible gap.
- Ask every customer, every time. A steady flow of reviews from all your customers keeps your rating representative of the service you actually give.
Work out how many new reviews you need with the free Google Reviews Calculator, and read our auto repair shop reputation management. For every industry side by side, see Google review benchmarks by industry.
Frequently Asked Questions
What is a good Google rating for an auto repair shop?
In our sample of 2,466 auto repair shops, the median Google rating is 4.7 and the average is 4.62. A quarter are rated 4.5 or lower and a quarter 4.8 or higher. 78.7% are rated 4.5 or higher, so for auto repair shops a rating near 4.7 is typical rather than exceptional.
How many Google reviews does a typical auto repair shop have?
The median auto repair shop in our sample has 141 Google reviews, more than the median of 117 across all 56,629 reviewed businesses. The middle half of auto repair shops have between 67 and 300 reviews.
What share of auto repair shops have a Google rating below 4.0?
4.0% of auto repair shops in our sample are rated below 4.0, compared with 9.6% of all businesses in the sample. 7.8% have a perfect 5.0.
Where does this data come from?
These are aggregates from a sample of 2,466 auto repair shops with at least one review that Feedback Guru looked up through the Google Places API between December 2024 and January 2025. It is not a random sample of all US auto repair shops, and no individual business is shown.
Methodology
This page uses a sample of businesses that Feedback Guru looked up through the Google Places API, mostly between December 2024 and January 2025. For each business we recorded its public star rating, review count, primary business type and city. Each business is counted once, using its most recent snapshot, and businesses marked as closed are excluded.
"Auto Repair Shops" means businesses whose primary Google business type was car_repair.
Rating figures cover the 2,466 auto repair shops with at least one review; the share with no reviews is based on all
2,475 operating auto repair shops found. We only publish industries with at least 200 reviewed businesses,
and we show aggregates only, never individual businesses.
The sample is not a random sample of all US auto repair shops. It covers the cities Feedback Guru has analyzed, with a larger share from Florida, so treat the numbers as indicative. Ratings and review counts have changed since collection. The method matches our Google review statistics study.
Google Review Benchmarks for Other Industries
Restaurants
median 4.5 stars · 848 reviews
Dentists
median 4.9 stars · 312 reviews
Gyms
median 4.9 stars · 78 reviews
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median 4.9 stars · 89 reviews
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median 5.0 stars · 12 reviews
Plumbers
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Electricians
median 4.9 stars · 32 reviews
Veterinarians
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Hair Salons
median 4.9 stars · 115 reviews
Beauty Salons
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Spas
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median 4.9 stars · 99 reviews
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median 4.6 stars · 333 reviews
Moving Companies
median 4.8 stars · 311 reviews
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